Two Maids & A Mop™ is the Triad’s most popular, most customer friendly housecleaning company. In fact, our company was recently named the 57th fastest growing business in the country by The University of Georgia.
Of course, we haven’t always been this popular or this busy!! It wasn’t the easiest beginning when we first started way back on April Fools’ Day in 2003. I had just emptied my entire savings account to purchase my dream of a lifetime – a house cleaning business!! Yes, I said dream of a lifetime! Some kids want to be a major league baseball player. Some want to make it big in Hollywood. But others simply want to become the next Warren Buffett. That’s me – the nerdy kid obsessed with business. Of course, my mother thought I was crazy. And you know what…. she had every right to wonder because she knew someone had to pay back all of my college loans at some point. But I thought I knew it all and nobody could tell me that I didn’t know it all. I was ready to take over the cleaning world!
So I signed the check and proceeded to sit back in my new, sprawling 200 square foot office waiting for all of the phone calls from eager customers. Unfortunately, the phone didn’t ring until around 4:00 PM that day. And believe it or not – our very first phone call was from someone that owned a dirty, old & beaten down RV!! I seriously thought that my new company was the recipient of a very cruel joke. After all, it was the universal joke day!!
Unfortunately, it was the real deal – someone really wanted us to clean their RV from top to bottom. And of course, we did it and we did it with a big smile because we needed the money! Today, we don’t clean too many RVs but we clean a whole bunch of homes all over the Triad. And best of all, we’ve managed to keep that same big smile inside all of the homes we’ve cleaned since that very slow and very scary April Fools’ Day.
Here are the four major reasons that our customers expect a different kind of cleaning company when they hire Two Maids & A Mop.
1. Our customers expect us to arrive on-time, every time. We guarantee our arrival like no other cleaning service in the Triad. Your cleaning will cost you absolutely nothing if we’re late by even just one minute! Seriously, if we’re late – the cleaning is FREE! We promise that no other cleaning company in the area can match our guaranteed arrival promise!!
2. We’ve learned that customers want their housekeeper to act like every other professional. We will not forget about you after your first phone call. Gone are the days when your cleaning service starts out great & gets worse over time. This isn’t a side job for us & this isn’t just an easy way to make some quick cash. This business is our life and we treat our customers like real customers. That means we provide exceptional customer service, stringent quality control & unmatched employee training. Better stated… we are more professional than any other cleaning service you’ve ever hired!
3. Most importantly, we’ve learned that customer feedback is the most important tool that we can use to satisfy our customer’s needs. Some customers hire us because they think our name is a little silly. Some hire us because we’re the first company to pick up the telephone. And some hire us because their neighbor thinks so highly of our services that she tells the whole neighborhood. But …. if we had to pick one reason that you should hire our service – we’d pick the TwoMaids Pay For Performance Plan. It’s our one, big, huge competitive advantage. No other housecleaning service in Greensboro, Winston Salem or High Point can claim that customer feedback is more important to their company. That’s not a marketing slogan or pitch – it’s a fact!! At Two Maids & A Mop, your opinion directly determines our employees’ level of compensation. The happier our employees make you; the more money they’re able to earn with our company. It’s an awesome motivational tool and it’s simple to figure out why it works – our Pay For Performance Plan creates owners out of every single one of our employees! Our employees have some skin in the game and that’s the primary reason we work harder than anyone else to make you happy.
4. Our company is licensed, bonded and insured against any worst case scenario. In addition, we provide workers’ compensation in case of injury while in your home. We also conduct a comprehensive, nationwide criminal background check on every one of our team members. You can have complete confidence that your home is safe while we’re cleaning your home. Most importantly, we promise to deliver the best customer service you’ve ever encountered from your initial phone consultation to the actual house cleaning. We’re not your normal house cleaning company and we’re proud of that fact!!! Just because we clean your toilets doesn’t mean we can’t look, talk, act and clean like a professional! We take a lot of pride in hiring the area’s best, most qualified people. Our turnover level is extremely low and that gives us a very good chance to send the same people to your house on a regular basis.
Of course, four bullet points doesn’t really convey the true difference in our company versus everyone else here in the Triad. Our people are the primary reason we are so different. Discovering that fact means you have to speak with us at some point. So give us call & give us a chance to prove to you that maid services don’t have to be late, lazy and downright unprofessional. Let us prove to you how serious we are about providing a great housecleaning with unbelievable customer service!