I’m confident that you didn’t search for a maid service in order to learn how our company pays its employees, right? I know learning about our compensation policy isn’t that exciting but bear with me for a second & allow me to explain how our unique compensation plan actually provides our customers with a big-time benefit. But before I describe the plan, I think it’s important for you to understand a little bit about the cleaning industry. Just give me three paragraphs & I’ll explain everything you need to know about the house cleaning world.
If you’re like most people, your first question when calling a cleaning company is this, “What are your rates?” There’s no denying that most people believe pricing is the most important criteria when selecting a maid service. And you can bet that every cleaning company knows that a cheap rate is the easiest way to get a new customer. Unfortunately, that’s the root of the problem within the cleaning industry. Think about it….providing a cheap housecleaning really isn’t that difficult. All it takes is some cheap cleaning supplies and a little get-up-and-go. Sounds like a perfect plan, right? The cleaning company’s cheap rates benefits both parties – the company gets some much needed business and the customer gets a clean house. Of course, that’s our industry’s biggest secret – you are not a customer for most cleaning companies. You’re more like a hobby, maybe a quick buck. At best, you’re a side job. But you’re not a customer because most cleaning businesses really aren’t businesses. So really, you’re more like an employer because you’ll be responsible for so many things other than your own satisfaction. Plus, the so-called “cleaning company” could care less if you’re happy because her cheap rates can attract a new customer in about 24 hours (seriously, it’s that simple!).
In fact, most service providers in our industry focus solely on the pricing so running their cleaning business becomes secondary to actually running their business. This doesn’t really make sense to me…For example, many of our customers tell us that their former housekeeper showed up whenever she wanted to show up, she got worse & worse over time and, in some cases, she simply stopped showing up all together.
The good news is that you’ve probably already discovered these facts if you’ve stumbled onto our website! I learned this same exact thing more than nine years ago when I searched for a reputable maid service for my own home. I quickly discovered that rates for housecleaning companies vary significantly – from next to nothing to way too high!!! Ultimately, this led me to the decision to open my own professional maid service. And more than nine years later, Two Maids & A Mop is still the only cleaning company that says something different. So why should you bypass those crazy, low rates and pay our company a tad bit more? (Remember, I said “tad” so our rates aren’t crazy high – I promise!)
Our big difference lies in three simple words: Pay For Performance. In a nutshell, the TwoMaids Pay For Performance Plan makes an owner out of every single one of our employees. Gone are the days when you have to worry about the quality of your housecleaning. Our professionally trained housecleaners care more than anyone else because your feedback directly determines each of our employees’ paycheck. We pay our employees based on quality – not quantity! No other cleaning service in Greensboro can come close to boasting such a claim!! Here’s how the plan works, why it works, and how it benefits you as a customer.
You’re going to get an opportunity to rate and review every single one of our house cleaning services. After we’re finished cleaning your house, you’ll have the chance to provide direct feedback on the quality of the house cleaning. Basically, you will rate the service on a scale from 1-10. Your rating – and your rating alone – directly determines the hourly rate that we pay our employees. Your opinion is the only factor that we use when determining the compensation for our employees. As a result your opinion is way more important than our opinion here in the office!
The plan works for a variety of reasons. First, your opinion obviously matters. Gone are the days when you have to worry about your maid caring about your home. She cares because her paycheck depends on your satisfaction. The happier our employees make you; the more money they can earn with our company. Secondly, the plan creates owners out of every single one of our employees. Management books are notorious for preaching the idea of employee ownership. The reason is simple and straightforward – owners typically care more because their livelihood depends on the success of the business. The TwoMaids Pay For Performance Plan doesn’t directly provide ownership of the business – but it certainly provides the same incentive. Happy customers means fat paychecks. Finally, the plan eliminates all the headaches and worries that are usually associated with hiring a maid service. If you’ve ever hired a cleaning service, you’ve probably noticed that the service gets worse and worse over time. That’s just human nature taking over. We all do it. But we can’t accept that kind of behavior in our business because your business is just as important today as it was yesterday. In other words, if we make you happy today but disappoint you next week – who cares about last week, right? So the TwoMaids Pay For Performance Plan ensures our employees care each and every time. You will no longer have to worry about the service getting worse and worse. The Pay For Performance Plan just won’t allow you to be unhappy for that long!
The TwoMaids Pay For Performance Plan makes us different and we’re obviously extremely proud of it. Yes, we clean your bathrooms with the same supplies as our competitors. Yes, we provide the same types of cleaning packages as everyone else. And no, we’re not the cheapest cleaning service in the world. But we give our employees a reason to care and that’s what makes us way different than any other cleaning service in Greensboro.